FAQ
Frequently Asked Questions
Last updated: May 19, 2025
❓ What is your return policy?
You have 30 days from the receipt of your order to return an item if you’re not satisfied.
Returned items must be:
☑️ In perfect condition
☑️ Unworn
☑️ With original tags attached
If you wish to cancel or change your order, please do so within 15 minutes of placing it.
After this period, your order will be processed automatically and cannot be changed.
Once received, your order can still be returned for a full refund.
❓ How can I return an item?
To start a return, contact our customer service team at:
📧 info@lilynewyork.com
We’ll provide you with a return number and detailed return instructions.
📌 Note: Return shipping costs are the responsibility of the customer, unless the item is defective or a shipping error occurred.
❓ What are your delivery costs?
✅ Free shipping is available on all orders within the US.
❓ Do you ship internationally?
🚫 At this time, we only ship within the United States.
❓ How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
You can monitor the delivery status using the link in that email.
❓ What payment methods do you accept?
We accept the following payment options:
💳 Credit & Debit Cards
– Visa
– Mastercard
– American Express
– Maestro
– Union Pay
📱 Mobile Payments
– Apple Pay
– Google Pay
❓ How can I get in touch with you?
We're here to help!
📧 Email: info@lilynewyork.com